Who is/are Silver Tree Art?
Silver Tree Art is the heartspace of Suzanne L. Vinson, ordained minister and artist. All artwork flows from her hand and heart into the world. The Silver Tree Art team also includes studio manager Phoebe and studio assistant Addison. You'll likely find them answering emails, shipping orders, listing new products, and working craft and art shows.
Can you change the size of the print?
In some cases we can offer prints in custom sizes. Some sizes will not be available. All custom prints cost extra and will add processing time to your order. Please contact us at firstname.lastname@example.org to inquire about this process.
Can I visit your studio?
Yes! We would love to have you! Check out the events tab on our website to see when our next open studio is scheduled and stop on by. You'll find an address, contact info, and directions under the event information.
Do you do custom work?
Yes! We would love to work with you on a custom piece. Please send us an email at email@example.com with the subject line CUSTOM to get the process started!
What are your custom rates?
Rates vary by project, technique, turnaround time, size, density, and more factors. The best way to get a quote is to email us at firstname.lastname@example.org and tell us what you're thinking.
Ordering and Shipping
When will my order ship?
We ship orders within 3-5 business days unless otherwise noted. We are based in Virginia in the USA and follow state and federal holidays.
***How soon will rush orders ship and arrive?
How are items packaged?
Prints and other items that can be scratched are packaged in cellophane bags. Prints smaller than 9x12" are either mailed between chipboard or in rigid mailers. Large prints are rolled and mailed in a tube. While we use recycled materials when possible, we put a priority on the safety of the artwork.
I'm ordering internationally, am I going to be charged customs?
Buyers are responsible for any customs and import taxes that may apply. Application of customs charges and fees cannot be predicted by Silver Tree Art. Silver Tree Art is not responsible for delays due to customs.
Can I return my print?
I accept returns and exchanges within 30 days of purchase of merchandise in its original condition. Please see the returns and exchanges section, below, for more information.
Do you offer local pickup in Richmond?
Yes! We would love to have you stop by our studio in Ginter Park to pick up this order. At checkout use the code RVAFOLK to remove shipping costs. Once you've completed your order send an email to email@example.com and we'll work on finding a time for you to stop by.
Do you offer gift wrapping?
At this time gift wrapping is not available.
Returns and Exchanges
Please completely read through the return process as outlined below to determine if your item qualifies and to get the process started.
1. Does your item qualify?
- Item must be unused and in the same condition in which you received it. We will not take any item that's damaged, missing pieces, or not in its original condition.
- Returns must be made within 30 days of receipt.
- We do not take returns of custom or personalized items.
- We do not take returns on digital products or downloads.
- We do not take returns on sale items.
- We do not take returns on gift cards.
2. If your order qualifies, please CONTACT US before attempting a return.
Email us at firstname.lastname@example.org with the email subject line RETURNS to start the returns process. If you have your order number available this will speed up the process, otherwise we will do our best to find your order based off of name and mailing address.
3. Receiving a refund.
If we do agree you should send an item back in order to receive a refund or exchange, you are responsible for return shipping costs. If the item is not returned in its original condition, you are responsible for any loss in value. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. Shipping costs are non-refundable.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance.
Late or missing refund?
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org.